Was so busy with work and i hardly go online nowadays. Not much exciting stuff happens. Maybe one little funny stuff which i heard from client recently which i felt that, wah... typical Singaporean Kiasu and "Kian Peng".
My client told me last week he dropped his phone into the toilet bowl. His screen was flikering and he knew is a matter of time his phone will leave him. So coincidently Singtel called him up to promote a plan to him which is less off S$8 on his bill every month for 2 years. He took this opportunity to make a complain about the customer service person by saying: " Can you check and take a look what plan i'm using and my usage before u decide what plan you want to promote to me. What is $8? i'm not keen with the $8 but more on the entire package and the call out mins. I'm very disappointed with your service. I want to terminate my line. I can't deny that he is actually using the corporate plan and his bill was like more than $100 per month so to Singtel he is one of them Singtel will like to retain. So the poor CS guy apologised and commit that he will returned his call before 6pm once he talk to his manager. But too bad, he didnt so my dear client wrote a complaint letter in.
So i asked his, whats your purpose? And he told me, i want to get the Singtel voucher to buy a new phone. -_-|||
Haiz... Typical Singaporean complaint king......... And i pity the poor CS guy...
While saying this, i realised i wrote a complaint letter last week to City Cab as well. Extract below..
17/09/07 14:34
To feedback@cdgtaxi.com.sg
Subject
CityCab - Feedback
Name: shuqi
Contact: xxx
Email: xxx
Feedback:
Feedback of the taxi ride 15 Sept 8.45pm - SHA799D Lim Soo Peng
To Whom it may concern,
I would like to express our concern on the taxi ride and the series of unfortunate events happened on last Saturday 15 Sept 2007. We felt it necessary to make our feelings known in view of the poor service we received despite current effort to raise Singapore Service standards.
My friend on board of a cab at Ang Mo Kio St 32 and told the driver to go to Bishan St. 24 before going to our final destination at Mohd Sultan. When I finally managed to get on board at Bishan, for some reason my friend forgot to inform the driver we still need to go to Junction 8 to collect some cakes thus we informed him immediately. We told the driver to wait at the taxi stand infront of junction 8 while my friend was rushing to the bakery store to collect the items. During the waiting period when I was sitting in the cab, I felt the driver impatient and questioning me how long my friend will take, which I did explained to him that she needs to walk to the basement thus might need some time. Afterwhich, my friend gave a call that she is waiting at the bus stop in front of the MRT station thus will like the driver to drive further down to pick her up. Upon making a request, the driver refused to move and mentioned that he was not allowed to wait at the bus stop as there is some fence blocking. I do understand his concerned but I felt the tone was extremely rude. When I told the taxi driver to drive a bit nearer to the bridge near the bus stop while my friend was waiting there, he refused again to move the car as his explanation was there is a lot of passengers waiting and he did not want to block the oncoming taxi. He insisted my frien to walk towards the car instead. When my friend finally board the cab, she was asking myself what was the problem for all the delay, but instead of myself given a chance to explain to my friend, the taxi shouted at my friend that there wasn't any problem at all since he doesn't know my friend. He felt that we did not informed him that he needs to travel numerous location. He did mentioned again that time was wasted in Junction 8 while waiting for my friend. We asked him that if he is not willing to travel from St 24 to juntion 8, he should made known to us earlier but not expressed his unhappiness at the taxi stand which almost 2-3 minutes wasted there making all the unnecessary argument. All in all, I do agreed and understand his concern for the traffic rules but I felt that he should not raise his voice at us and felt that all the argument can be avoided which resulted to some unhappiness to both parties. Being a customer, I believe we should receive some respect and should there be any constraint or problem, he should flagged to us earlier but not by raising the voice at the customer showing all the unhappiness.
I have note down the car plate number and the driver name for your necessary action. We urge you to look into this matter and treat all passengers equally. Every paying customers deserve good and responsible service.
Regards,
Shuqi
And followed by the reply from Citycab:
Our Ref: CTPL/2007092887
Dear Ms Lim
I refer to your email as attached and am dismayed to learn about your unpleasant encounter.
We agreed that the driver's attitude is unacceptable. As a transport provider, he ought to comply with passengers' requests and deliver the service in a professional manner. The driver had failed to render the service as expected of him. We will penalise him with a warning for his poor service and will include this complaint in his service record for us to monitor his performance closely.
Once again, we extend our sincerest apologies for any frustration caused over this incident. We will continue to reinforce measures to push up service levels by our taxi drivers.
Yours sincerely
xxx
Senior Executive
Customer Service Centre
Comfort Transportation Pte Ltd
CityCab Pte Ltd
In conclusion, my purpose is not to get free ride.. Wahaha... Is to feedback and get citycab to improve it. It was a lousy service.
